Privacy Policy
Your information & our store
Privacy Policy
This Privacy Policy describes how DLT EAST COAST INC., operating wilteer.com, handles personal information in connection with our store and customer support.
1. Scope & contact
This policy applies to information collected through wilteer.com and related order or customer-service communications. The store uses SHOPLINE as its ecommerce platform. For questions or privacy requests, email service@wilteer.com.
This policy does not cover the independent activities of third-party websites or services you choose to use. Review their privacy notices where relevant.
2. Information we collect
Information you provide: your name, email address, telephone number if provided, billing and delivery addresses, order details, messages, return requests and any photos or other information you send us. If account or review features are used, we also receive the information you submit through those features.
Payment and transaction information: information needed to process or confirm payments, refunds and fraud checks. Payment providers handle payment credentials under their own security procedures. Please do not send full card details or security codes by email.
Device and browsing information: when you visit, the store and its service providers may process IP address, browser and device information, page interactions, referral information and cookie or similar technology identifiers. The specific data depends on the features and technologies enabled on the store.
Information from service providers: we may receive payment status, delivery updates, security signals and other information necessary to support your transaction.
3. How information is used
We use relevant information to process and fulfill orders; arrange shipping; communicate about purchases; manage returns, refunds and support; operate and secure the store; investigate suspected fraud; keep transaction records; and meet applicable legal obligations.
Where enabled and permitted, browsing information may also be used to understand store performance and improve the shopping experience. Marketing messages, personalization or advertising technologies are used only to the extent applicable to the store and permitted by law, including consent where required.
4. Cookies & similar technologies
The store may use cookies and similar technologies for functions such as maintaining a shopping cart, remembering preferences and protecting checkout. Optional analytics or advertising technologies may also be used where enabled.
You can manage cookies through your browser and through any cookie or privacy controls made available on the store. Blocking essential cookies may affect cart or checkout functions. Where legally required, optional technologies are subject to your consent or other applicable privacy choices.
5. When information is shared
We share relevant information with service providers as needed to operate the store and fulfill orders. These may include SHOPLINE and hosting providers, payment processors, shipping and logistics providers, customer-support tools, security providers and professional advisers.
Where analytics, marketing or advertising services are enabled, those providers may receive information subject to applicable law and your privacy choices. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a lawful business transfer subject to appropriate safeguards.
6. Processing locations & retention
Service providers may process information in countries other than where you live. Where applicable law requires safeguards for international transfers, we use the safeguards required for the relevant transfer.
We retain information for as long as reasonably necessary for the purposes described here, including order support, accounting, legal obligations and dispute handling. The period depends on the type of information and the applicable requirements.
7. Security
We use reasonable administrative, technical and organizational measures appropriate to the information processed. No online transmission or storage method is completely secure. Protect your account credentials and contact us if you suspect misuse involving your store account or order.
8. Your choices & privacy rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of your personal information; object to or restrict certain processing; withdraw consent; or opt out of certain marketing or advertising-related processing.
Send requests to service@wilteer.com. We may need information to verify your identity and authority to act before responding. We will respond within the period required by applicable law. Some records may need to be retained to complete transactions, comply with law or address legal claims.
If marketing emails are sent, you can use their unsubscribe option or contact us. Order and service communications may still be necessary. Where applicable law provides a right to opt out of sale, sharing or targeted advertising, or requires recognition of a legally valid browser opt-out signal, we will honor the applicable requirements. You may contact us about available choices or to appeal a request decision where that right applies.
You may also have the right to complain to the relevant privacy authority. We will not unlawfully discriminate against you for exercising privacy rights.
9. Children
The store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us without appropriate authorization, contact us so we can review and address the situation in accordance with applicable law.
10. Policy updates
We may revise this policy to reflect changes in the store, service providers or legal requirements. The current version is published on this page. Where a material change requires additional notice or consent, we will provide it as required by law.
Company & contact information
Brand: wilteer
Website: wilteer.com
Legal company: DLT EAST COAST INC.
Company Identification Number: 61-231-6809
Registered address: 92-30 91ST AVE 92-30, JAMAICA, NY, 11421, USA
Email: service@wilteer.com